SMS Privacy Policy
Effective Date: October 21, 2024

ESO Consultants Privacy Policy

ESO Consultants (“we,” “us,” “our”) is committed to protecting your privacy and ensuring compliance with SMS 10DLC (10-Digit Long Code) regulations for text message communications. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you opt in to receive SMS communications from us. By engaging with our SMS services, you agree to the terms outlined in this policy.

1. Information We Collect

When you sign up to receive SMS notifications from ESO Consultants, we may collect the following types of personal information:

• Phone Number: Collected when you opt in to receive SMS messages. Your phone number will be used exclusively for SMS communication and linked to your consent record.

• Name: Your name as provided during signup.

• Email Address: Your email address collected via our website contact form or other means.

• Consent Record: Details regarding when and how you opted in for SMS communications, including the channel used (e.g., website, mobile app, etc.).

• Message Logs: Records of SMS messages sent to and from your phone number, including message content, timestamps, and delivery status.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide SMS Services: To send you important updates, notifications, promotions, and reminders related to ESO Consultants’ services.

• Compliance with 10DLC Requirements: To ensure compliance with SMS industry standards and regulations, including tracking opt-in/opt-out preferences.

• Improving Services: To analyze performance data regarding messaging delivery and user engagement.

3. Opt-In and Opt-Out Options

Opt-In Policy

We require explicit consent from end users to receive SMS communications. By providing your phone number, you must actively opt-in by selecting specific communication preferences through our provided channels (e.g., checkboxes, SMS prompts). Providing a phone number does not automatically enroll you in our notifications.

Opt-Out Policy

End users can opt out of receiving messages at any time by:

• Replying “STOP” or “UNSUBSCRIBE” to any received text message.

• Contacting us directly using the information provided below.

You may also manage your preferences by contacting us anytime. If you opt out, your phone number will be removed from our SMS communication list.

Flexibility and Control

Users have full control over their communication preferences and can update or change them at any time by contacting us directly.

4. Data Sharing and Disclosure

Your privacy is a priority; thus:

• We do not sell, rent, or share your data with third parties for marketing purposes without explicit consent.

However:

• Service Providers: We may share data with third-party providers who assist us in sending messages under strict privacy standards.

• Legal Compliance: If required by law (e.g., subpoena or government request), we may disclose your information as necessary.

• Business Transfers: In case of mergers, acquisitions, or ownership transfers, your data may be transferred along with the business assets.

5. Data Retention

We retain personal information as long as necessary for the purposes it was collected while complying with legal obligations. Specifically, we may retain message logs and consent records for a maximum of 5 years to comply with 10DLC regulations, after which data will be securely deleted unless required for legal reasons.

6. Data Security

ESO Consultants employs various technical measures aimed at safeguarding your personal information against unauthorized access or misuse. These measures include:

• Encryption: SMS data, consent records, and logs are encrypted to protect against unauthorized access.

• Secure Servers: All data is stored on secure, access-controlled servers with continuous monitoring.

• Internal Access Controls: Access to user data is strictly limited to authorized personnel who require it for operational purposes. Employees handling sensitive information undergo regular security training to ensure compliance with data protection best practices.

• Regular Security Audits: We conduct periodic security assessments to identify and mitigate potential vulnerabilities.

• Third-Party Compliance: Any third-party service providers assisting in SMS communications must comply with ESO Consultants’ strict data protection policies, including contractual obligations to prevent unauthorized sharing or misuse of user data.

• Employee Training: ESO Consultants ensures that employees handling sensitive user data are trained in best security practices, confidentiality protocols, and regulatory compliance measures.

While we strive to protect your information, please be aware that no transmission or storage method is entirely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have rights concerning your personal data, including but not limited to:

• Access: Request access to what we hold about you.

• Correction: Request corrections to any inaccuracies in your data.

• Deletion: Request deletion of your personal data in accordance with legal requirements.

• Withdraw Consent: Withdraw consent for SMS communications at any time via the methods above.

8. Children’s Privacy

Our services are intended only for individuals aged over eighteen. If we learn that we have inadvertently collected personal information from a child under the age of eighteen, we will delete it promptly upon request.

9. Changes to This Privacy Policy

We may update this policy periodically based on operational adjustments; significant changes will be reflected on our website along with an updated effective date notice. Users will be notified of substantial changes via SMS or email.

10. Contact Us

For questions about this policy or handling procedures regarding your info, please reach out via:

Phone: (718) 400–6166 | (914) 292–9412 | (201) 305–0936 | (585) 444-9245
Email: info@esoconsultants.com